FAQ

Find answers to your questions and learn how to care for your favorite pieces.

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We pride ourselves on using only the finest materials. Our silk collection is crafted from 100% high-grade Mulberry silk to prevent hair breakage, while our velvet line uses premium, soft-touch fabric for a luxurious feel and secure hold.

To maintain their luster and softness, we recommend hand washing your silk scrunchies in cold water with a pH-neutral detergent. Lay them flat to dry in the shade. Avoid twisting or wringing the fabric to preserve its natural fibers.

Yes! Our acetate claw clips are designed with high-quality, flexible springs and polished teeth to ensure a comfortable yet firm grip for all hair types, from fine to very thick and textured hair.

Order processing usually takes 1-2 business days. Once shipped, delivery typically takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your package is on its way.

Absolutely. We want to bring the beauty of order to customers worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout.

We want you to love your purchase. If for any reason you are not satisfied, you can return unopened and unused items in their original packaging within 14 days of delivery. Please contact our support team to initiate a return.

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